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New Feature – IVR Statistics

Statistical knowledge helps you use the proper methods to collect data, employ the correct analyses, and effectively present the results. Statistics is a crucial process behind how we make decisions based on data and make predictions. Statistics allows you to understand a subject much more deeply.

New Feature – Enhanced Ring Groups

We have just added Enhanced Ring Groups or (ERG) to our Business Enterprise Plan. ERG represents a more advanced type of Ring Group. With ERG, users can now setup basic call queueing functions and reuse Queues with Members to achieve better business intelligence. Additionally, we have added additional reports to examine the statistics of the…
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What is Stir / Shaken?

STIR/SHAKEN is a technology designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using tokens. Spam and illegal robocalls are a significant problem many communications companies are struggling to deal with as they try to protect the privacy of…
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Have you tried UC yet?

Step into the future of Communications. Our all-new Unified Communications Application packages 8 of the most important communications tools into a single easy to use desktop, web and mobile application. A powerful desktop and mobile application specifically designed to take your business communications to a whole new level. Voice Conference Video Meeting Chat Mobile Fax…
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New Feature – SMS & MMS Messaging

With SMS, users can send and receive text messages from their desktop. The MMS feature represents an enhancement to the standard SMS message in which allows users to send multimedia such as videos, pictures, audio clips, GIFs in their messages. Both SMS and MMS notifications have the same behavior as chat notifications – when a…
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