We’re excited to announce that we’ve expanded our End Point menu to include support for twenty six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to…
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Presence is part of a user’s profile in Microsoft Teams (and throughout Microsoft 365). Presence indicates the user’s current availability and status to other users. By default, anyone in any organization using Teams can see (in nearly real time) if other users are available online. With this addition other users on your team will now…
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Users now have the ability to see call quality metrics related to their calls. By monitoring MOS scores, users can identify trends, sudden drops, or sustained low scores that indicate potential network performance problems that need investigation and resolution.
Call recording transcriptions is now available! Transcription enables users to transcribe their calls directly from their call log, enabling them to log and catalog conversations.
Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
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What’s Happening? We’re reaching out to update you that there has been an extension to the unregistered 10DLC blocking date. Unregistered 10DLC traffic will now be blocked on February 1, 2025 resulting in error codes (4)476 or (4)773. This means any phone number not associated with an approved 10DLC campaign will be blocked from sending…
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As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this article, we’ll be discussing a critical issue that affects us all: telephone number spoofing. What is Telephone Number Spoofing? Telephone number spoofing occurs…
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Join us on Facebook! Stay up to date with our latest news, discussions and more. Need assistance? You can now get assistance through Facebook Messenger.
We’re excited to announce that we’ve expanded our End Point menu to include support for six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to suit…
Read more
The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
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