Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
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What’s Happening? We’re reaching out to update you that there has been an extension to the unregistered 10DLC blocking date. Unregistered 10DLC traffic will now be blocked on February 1, 2025 resulting in error codes (4)476 or (4)773. This means any phone number not associated with an approved 10DLC campaign will be blocked from sending…
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As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this article, we’ll be discussing a critical issue that affects us all: telephone number spoofing. What is Telephone Number Spoofing? Telephone number spoofing occurs…
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Join us on Facebook! Stay up to date with our latest news, discussions and more. Need assistance? You can now get assistance through Facebook Messenger.
We’re excited to announce that we’ve expanded our End Point menu to include support for six new telephone models! These additions ensure you have access to the latest technology, enhancing your communication experience. As always, our commitment to providing a wide range of devices means you can now choose from even more options to suit…
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The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
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We have added support for ARI, allowing developers to build communications applications directly into UX. If you’re looking to build custom telephony features or integrate with external systems, ARI is a powerful tool to consider!
People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to…
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You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
In our everlasting pursuit of making UX use as easy for our customers as possible, we invested a lot of effort to develop and incorporate the Embedded Documentation as a major feature in our newest version. This feature adds a new panel to the GUI and provides the technical information about options available. This addition…
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