Statistics can be used to generate detailed information on the number of calls made during the hour, day, month etc. It can also be shown on the extension basis, meaning that when you enter all the desired search information, you will get a list with the number of calls per extension on the system.
This will show a list of months with the number of calls that were made during the selected period.
Clicking on the “Advanced Search” button will expand the above search and give us more criteria to choose from:
Date range:
Select a date range by clicking on a calendar or choose the following options:
- Today
- Yesterday
- Last 7 Days
- Last 30 Days
- This Month
After selecting, users will be introduced with the statistics which include only that range of time.
From:
Allows the user to search a call by where it was From. By default, ALL is searched, meaning statistics will be made for all calls on the system which happened on the selected date range.
If users want to see statistics from a few particular numbers, they should write all desired numbers separated by commas.
Example: To display calls made from extension 104 and external number 44207296666 you can enter “104,44207296666”
You may also use the drop-down list with the following options:
Equals: Do a search only for a number which is equal to number(s) written.
Begins with: Do a search for all numbers which begin with number(s) written.
Contains: Do a search for all numbers which contain number(s) written.
Ends with: Do a search for all numbers which end with number(s) written.
To:
Allows the user to search a call by which it was placed To. By default, ALL is searched, meaning statistics will be made for all calls on the system which happened on the selected date range.
If users want to see statistics from a few particular numbers, they should write all desired numbers separated by commas.
Example: To display calls made to extension 104 and remote number 44207296666 user should type “104,44207296666”
You may also use the drop-down list with the following options:
Equals: Do a search only for a number which is equal to number(s) written.
Begins with: Do a search for all numbers which begin with number(s) written.
Contains: Do a search for all numbers which contain number(s) written.
Ends with: Do a search for all numbers which end with number(s) written.
CallerID:
Filter statistics based on the CallerID.
You may also use the drop-down list with the following options:
Equals: Do a search only for a number which is equal to number(s) written.
Begins with: Do a search for all numbers which begin with number(s) written.
Contains: Do a search for all numbers which contain number(s) written.
Ends with: Do a search for all numbers which end with number(s) written.
Trunk:
Show the calls filtered on a trunk basis. Enter a trunk name or more trunk names separated by commas.
You may also use the drop-down list with the following options:
Equals: Do a search only for a number which is equal to number(s) written.
Begins with: Do a search for all numbers which begin with number(s) written.
Contains: Do a search for all numbers which contain number(s) written.
Ends with: Do a search for all numbers which end with number(s) written.
Duration:
In these fields, you can set a range for the duration of the calls in seconds.
Both fields can be modified depending on selected equality signs:
>(greater than)
>= (greater than or equal to)
== (equal to)
<= (less than or equal to)
< (less than)
Example: If the user wants to search for calls that last more than 15, but less than 45 seconds, in the first field there will be “>” and “15” set, and in the second “<” and “45”.
Monthly Statistics
This table will show the total number of calls per day in the date range selected in the search box.
DATE
Clickable date for which the total number of calls is shown
TOTAL TIME
Total time of calls on that particular day
TOTAL CALLS
Total number of calls made on that particular day
AVERAGE CALL TIME
Average call time of the calls on that particular day
GRAPHIC
This field shows the graphic representation of all calls on that day, relative to the day that had the biggest total call time. The day which had the biggest total call time will have a 100% bar filling this field and every other day will have a bar relative to this day.
Monthly Statistics Breakdown
Clicking on “Call Statistics Monthly” will bring up a new window with a detailed breakdown of calls for every day of selected period.
Date/Time
Date and time when the call was made.
Trunk
Name of the trunk which was used for the call.
From
The extension number from which the call was made.
CallerID
CallerID of the user who made the call.
To
The extension/external number to which the call was made.
Duration
Duration of the call
Version 01.11302022
