Latest News
Get the Latest News on Features, Updates and anything else that is going on at Fireline Communications.
New Telephones Supported
We’re excited to announce that we’ve expanded our End Point menu to include support for twenty six new telephone models! These additions ensure you have access to the latest technology,[…]
Read moreNew Feature – Microsoft Teams Integration
Presence is part of a user’s profile in Microsoft Teams (and throughout Microsoft 365). Presence indicates the user’s current availability and status to other users. By default, anyone in any[…]
Read moreNew Feature – Call Quality Metrics
Users now have the ability to see call quality metrics related to their calls. By monitoring MOS scores, users can identify trends, sudden drops, or sustained low scores that indicate[…]
Read moreNew Feature – Call Transcription
Call recording transcriptions is now available! Transcription enables users to transcribe their calls directly from their call log, enabling them to log and catalog conversations.
Read moreOMNI Channel Contact Center
Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp,[…]
Read more10DLC Registration Deadline Extended
What’s Happening? We’re reaching out to update you that there has been an extension to the unregistered 10DLC blocking date. Unregistered 10DLC traffic will now be blocked on February 1,[…]
Read moreTelephone Number Spoofing
As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this[…]
Read moreWe’re now on Facebook !
Join us on Facebook! Stay up to date with our latest news, discussions and more. Need assistance? You can now get assistance through Facebook Messenger.
Read moreNew Telephone Support
We’re excited to announce that we’ve expanded our End Point menu to include support for six new telephone models! These additions ensure you have access to the latest technology, enhancing[…]
Read more