Voicemail transcription is a feature which allows you to attach the transcript of the voicemail and deliver it via email.

Currently, there are 2 transcription services supported for this feature. Registration with the service is required prior to setting the feature up.

IBM Watson Registration

Google Speech Registration

Configuration

By default, this feature is disabled and needs to be configured under Settings -> Voicemail -> Advanced Options in the Transcription section.

Any fields active in this section are mandatory and can’t be empty. Initially, only the Enable button will not be disabled:

1. Select Enable Service
2. To transcribe all voicemail boxes, you can set Transcribe by Default to Yes. If you want to choose individual mailboxes to receive the service, select No.
3. Select the Service you have chosen to use for transcription.
4. For Watson enter the URL and API key you recorded from your IBM Account setup and select the Language you want the email transcribed in then Save.
5. Click Save

 

Setting Transcription Per Extension

1. Open Extension
2. Go to Voicemail Settings section
3. Set Transcribe Content to Yes
4. Save

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last Updated on December 13, 2024