In order for pre-recorded greeting files to be available for use with different features they must follow the specific naming convention. In the table below you will find the list of features and matching prefixes greeting file(s) must be named with in order to be available for use with that feature.

Example: You want to record a greeting for an IVR. The file name would have to start with greeting-‘yourfilename’. To apply the greeting to a DID (Direct Inward Dial) number the file name would have to start with greeting-did-‘yourfilename’

 

FEATURE		PREFIX
1. Dialer		dialer-announce-
2. Dialer (Voice Messaging Strategy)		dialer-vm-ivr-
3. DID		greeting-did-
4. IVR		greeting-
5. Queue		queue-greeting-
6. Queue Agent Announce		agent-announce-
7. Queue Periodic Announce		periodic-announce-
8. Queue Caller Announce		qc-announce-
9. Dial Group Greeting		greeting-
10. Dial Group Timeout Message		announce-
11. Dial Group Confirmation Message		rg-announce-
12. Dial Group Call Answered Message		rg-late-announce-
13. Enhanced Ring Group Greeting		queue-greeting-introduction-
14.Enhanced Ring Group Members Announcements		member-announce-
15. Voicemail Groups Greeting		vm-greeting-

 

 

 

Version 01.12172022