Direct Inward Dialing (DID) or a telephone number, allows external callers to dial directly to the system.
To access the DID settings you must have management permissions. Please check with your administrator or email support@firelinecommunications.com.
Once logged into the system click DID from the menu and you will be taken to the DID list screen. From the screen you can perform the following;
CSV Download: Allows you to download a list of all your DID’s
Search: Allows you to search for a DID. % = wildcard
DID Settings
Field Definitions
Name: Used to allow you to identify number by a name, e.g. Main Number or Toms Line.
Operation Times: See Operation Times for configuration details.
CLI Validation & Routing: See Validation & Routing for configuration details.
SMS: Enables or Disables SMS for the DID.
*You must sign up for SMS messaging. Please contact support@firelinecommunications.com for more information.
Prioritize CLI Routing: When enabled, this option will override the configured Operation Times rules on the DID and use the configured CLI Validation & Routing rules instead.
Destination: Allows you to select the destination type you would like to send all calls to.
Value: Extension number destination can be reached
Service Plan: N/A
Call Rating Extension: N/A
Greeting: Allows you to play a message to the caller when the number is called.
Strip N digits: If you are directing calls to a trunk, here you can set the number of digits which will be stripped from the beginning of the incoming call.
Replace Caller ID: Allows you to replace or append the incoming caller ID to the DID. Example: Billing %CALLERID%, will display the incoming caller id as (Billing and the Callers Caller ID) “Billing 16265551212”
Queue Priority: If using call queues, this setting allows you to set the priority of all calls that arrive at this trunk.
Custom Ring Tone: If you are directing calls to an extension on which a supported UAD is registered, you could set a Custom Ringtone with which the phone will ring. To learn more, see the Custom Ringtones article.
Record Call: Allows you to record all calls to this DID. ** Recording must be enabled on your account prior to using this feature.
Notify on Not Answer: If set to ‘Yes’ – any calls that are not answered on this DID will be logged for the next notification e-mail.
Auto Fax Detection: Allows you to reroute fax calls to the number to a Fax destination.
Fax Destination: The extension number or DID of the fax you want to redirect to.
Last Updated on December 31, 2024
