Communicator Desktop 6.7

• Mention participants in a group chat conversations using @Name.
• Added Call Quality feature.
• Added SMS enable/disable configuration.
• Added Outlook Presence – Calendar integration.
• Shared groups. Meeting Module
• Added Network Quality Statistics View.
• Added a Notification in case of Bad Network Quality.
• Added a Meeting Invite Link to be Sent in the Chat Automatically.
• Outlook Desktop Plugin.

Communicator Desktop 6.6

• Added Yealink headset integration.
• Added voice message support in chat.
• Added an option to transfer the role of chat admin to another participant.
• Added an ‘Info’ option for chat messages.
• Added chat feature flagging support.
• Added an option to choose a custom ringtone.
• Added an option for a quick reply via hover on chat messages.

Contact Center Module

• Agent Panel:
  • Added an option that allows CRM to remain visible after finishing the call.
  • Implemented the Feedback forms for Queues.
• Supervisor:
  • Introduced the Supervisor Overview tab.

Meeting Module

• Hid the ‘Meeting’ button if Meeting is not available due to GDPR compliance.
• Achieved capacity of 100 video participants.
• Introduced grid size optimization for meetings with 60+ active video participants.
• A new version of screen sharing with WebRTC.