Communicator Desktop 7.4

• MSIX Build.
• Call forwarding destination.
• Reaction to an incoming message for one-on-one chat conversations.

Contact Center Module

• Enabled the display of the queue name in call history.
• Integrated abandoned call statistics into the Queues tab of the Supervisor panel.
• Implemented notifications for agents when a post-call survey is active for the current call.

Communicator Desktop 7.3.0

• Transfer calls to voicemail via drag and drop.
• Meeting Module • Meeting attendance reports.
• Screen-sharing pause notification.
• Scheduled Meeting Notification.

Center Module

• Agent & Supervisor App: Implemented typing indicator and sneak peek feature.
• Agent & Supervisor App: Implemented an Email signatures feature.
• Agent & Supervisor App: Added support for displaying “seen” events.

Communicator Desktop 7.2.0

• Transform standard group to shared group.
• Ability to set the group chat icon up.

Meeting Module

• Schedule a meeting from the chat.
• Store & show chat history in the Previous Meetings List.
• Avatars for external participants.
• Screen sharing notifications.
  • Screen sharing starting message – Notification on the viewer’s side.
  • Participants can now see the shared screen – Notification on the presenter’s side.

Contact Center Module

• Agent & Supervisor App: Integrated WhatsApp and Facebook into the list of supported communication channels.
• Agent & Supervisor App: Implemented the geolocation feature within the Agent interface.
• Agent & Supervisor App: Added Canned templates to streamline message composition.
• Agent & Supervisor App: Introduced templates for WhatsApp messages to enhance communication efficiency.
• Contacts: Implemented the Contacts Module for streamlined contact management.

Communicator Desktop 7.1.1

• Add option to choose if 2FA token will be removed on logout.

Communicator Desktop 7.1.0

• Ringing Status.
• Open Communicator Web from the Communicator Desktop app.
• Two-Factor Authentication (2FA) on Login.
• Message Reactions.
• Re-sync the entire chat history.
• SSL certificate.
• Emergency Location – Ray Baum’s act.

Meeting Module

• Clipboard Sharing.
• Configurable ‘Recording reminder’ option.
• Pre-Expiry meeting Notification.

Contact Center Module

Agent & Supervisor App

• Introduced a redesigned interface that seamlessly integrates all user communication channels into a user-friendly platform.
• Currently supports Live Chat, SMS, and Email channels.
• Key features added for the Chats and Emails section, including assigning/supervising conversations, status changes, conversation transfers, file sharing, and emojis.
• Added Private/Whisper messages for communication between agents and supervisors.
• Introduced Conversation history per channel for individual users.
• The Customer profile section was added to help agents personalize interactions and provide targeted support.
• Option to Ban customers and restrict interactions with specific customers.

Dashboard

• An integrated control center for agents offering an overview of essential information about ongoing conversations.
• Focuses on multi-channel Insights within Agents and Queue Monitoring and My Performance insights.

Conversations

• Introduced an efficient way to access ongoing and queued conversations in the system. ◦
• A comprehensive archive of completed conversations was introduced, too.

Agent Profile

• A reworked section providing details about the agent’s state, involvement in voice and messaging queues, assigned campaigns, and the agent’s current workload.

Live Chat Security 

• Introduced options for banning IP addresses automatically or manually in order to prevent DDoS and other potential attacks to maintain a secure and controlled.

Communicator Desktop 7.0

• • Auto Answer.
• SMS sync.
• Shared SMS number.
• Delete an SMS message.
• Export old SMS history.

Meeting Module

• In-meeting reactions.
• Raise hand.
• Save chat history in meetings recordings.
• Added invite link in meeting details.
• Implemented an option to add/update multiple co-organizers of the meeting.

Communicator Desktop 6.7

• Mention participants in a group chat conversation using @Name.
• Added Call Quality feature.
• Added SMS enable/disable configuration.
• Added Outlook Presence – Calendar integration.
• Shared groups. Meeting Module
• Added Network Quality Statistics View.
• Added a Notification in case of Bad Network Quality.
• Added a Meeting Invite Link to be Sent in the Chat Automatically.
• Outlook Desktop Plugin.

Communicator Desktop 6.6

• Added Yealink headset integration.
• Added voice message support in chat.
• Added an option to transfer the role of chat admin to another participant.
• Added an ‘Info’ option for chat messages.
• Added chat feature flagging support.
• Added an option to choose a custom ringtone.
• Added an option for a quick reply via hover on chat messages.

Contact Center Module

• Agent Panel:
  • Added an option that allows CRM to remain visible after finishing the call.
  • Implemented the Feedback forms for Queues.
• Supervisor:
  • Introduced the Supervisor Overview tab.

Meeting Module

• Hid the ‘Meeting’ button if Meeting is not available due to GDPR compliance.
• Achieved capacity of 100 video participants.
• Introduced grid size optimization for meetings with 60+ active video participants.
• A new version of screen sharing with WebRTC.