You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
With SMS, users can send and receive text messages from their desktop. The MMS feature represents an enhancement to the standard SMS message in which allows users to send multimedia such as videos, pictures, audio clips, GIFs in their messages. Both SMS and MMS notifications have the same behavior as chat notifications – when a…
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