Presence is part of a user’s profile in Microsoft Teams (and throughout Microsoft 365). Presence indicates the user’s current availability and status to other users. By default, anyone in any organization using Teams can see (in nearly real time) if other users are available online. With this addition other users on your team will now…
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Users now have the ability to see call quality metrics related to their calls. By monitoring MOS scores, users can identify trends, sudden drops, or sustained low scores that indicate potential network performance problems that need investigation and resolution.
Call recording transcriptions is now available! Transcription enables users to transcribe their calls directly from their call log, enabling them to log and catalog conversations.
Fireline Communications offers an advanced omnichannel contact center solution designed to enhance customer interactions across multiple communication platforms. This solution integrates various channels—including voice calls, live chat, email, SMS, WhatsApp, and Facebook Messenger—into a unified interface, enabling agents to manage all customer communications efficiently. Key Features: Unified Agent Panel: The Agent Panel consolidates all communications…
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The SMS Campaign Support feature enables compliance with campaign regulations without the need for third party tools. Customers can now benefit from a smoother and more efficient SMS marketing experience. These improvements simplify SMS messaging, making it more effective and accessible for businesses of all sizes. SMS Blocklist The SMS Blocklist feature empowers Campaign administrators…
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We have added support for ARI, allowing developers to build communications applications directly into UX. If you’re looking to build custom telephony features or integrate with external systems, ARI is a powerful tool to consider!
People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to…
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You can now assign a single DID number to more than one extension, which was not the case in previous versions. Sales and support groups can now use SMS messaging more effectively and not rely on a single person to answer all the messages. Coming October 2023 09/26/2023
In our everlasting pursuit of making UX use as easy for our customers as possible, we invested a lot of effort to develop and incorporate the Embedded Documentation as a major feature in our newest version. This feature adds a new panel to the GUI and provides the technical information about options available. This addition…
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Statistical knowledge helps you use the proper methods to collect data, employ the correct analyses, and effectively present the results. Statistics is a crucial process behind how we make decisions based on data and make predictions. Statistics allows you to understand a subject much more deeply.
