As your trusted telephone provider, Fireline Communications is committed to keeping you informed about the latest developments in telecommunications and how to protect yourself from potential threats. In this article, we’ll be discussing a critical issue that affects us all: telephone number spoofing.

What is Telephone Number Spoofing?

Telephone number spoofing occurs when an individual or entity uses technology to disguise their own phone number and make it appear as if the call is coming from your company. This can be done for malicious purposes, such as making prank calls or even attempting to disrupt emergency services like 911.

Why Should You Care?

If your telephone number is spoofed, you may not realize it until you receive a complaint from a customer or an alert from our team. However, being aware of this issue can help prevent potential harm to your business and reputation. Here’s what you need to know:

Truth in Caller ID Act?

In 2009, the Truth in Caller ID Act was passed to combat telephone number spoofing. The act makes it illegal for anyone to intentionally falsify or manipulate caller ID information with the intent to harm or defraud another person. This includes making false claims about the identity of the caller or the location from which the call is being made.

What to Do If Your Number is Spoofed:

1. Stay Calm: The calls are not coming from your system. If you become aware that someone has spoofed your number, don’t panic. Take a moment to gather your thoughts and follow the steps below.
2. Contact Our Team: Reach out to our customer support team immediately. We’ll work with you to investigate the issue and take necessary actions to prevent future occurrences.
3. Inform Your Customers: If you’re made aware of a spoofed call, notify your customers promptly. This will help them understand what’s happening and avoid any potential misunderstandings.

What to Do When Someone Spoofs Your Number to Call 911:

1. Stay on the Line: If someone spoofs your number to call 911, stay on the line with the emergency operator. Provide as much information as possible about the situation, including the actual location of the caller.
2. Report the Incident: Once you’ve finished speaking with the emergency operator, report the incident to our team. We’ll work with law enforcement and other authorities to investigate and take appropriate action.

How Can You Protect Yourself?

1. Educate Your Staff: Train your staff on how to recognize and respond to potential spoofed calls, including reporting any suspicious activity to your IT or security team.
2. Stay Up-to-Date with the Latest Threats: Stay informed about the latest threats and trends in telephone number spoofing, and adjust your security measures accordingly.

Conclusion

As a valued customer, we want to assure you that we’re committed to keeping your telephone number secure and protecting your business from potential threats. If you have any questions or concerns about telephone number spoofing, please don’t hesitate to reach out to us. We’re here to help.

   877-347-3147

    support@firelinecommunications.com

Thank you for choosing Fireline Communications, LLC. We appreciate your trust in our services and look forward to continuing to provide you with the best possible experience.

Last Updated on October 25, 2024