People don’t love our systems just because of the support. We also offer the most feature rich and reliable system on the market. We are committed to you, our customer, providing you with a continually evolving product. We thought you might like to learn about a couple of products that most people don’t think to ask about Directory Sync Management and Touchless Provisioning.
Directory Sync Management
What is Directory Sync Management (DSM)?
Directory Sync Management (DSM) is an enterprise feature that users can utilize in large organizations that use LDAP to handle multiple accounts. This feature allows users and clients to connect to an LDAP server and validate users using LDAP.
What is LDAP, and How Does It Work?
Having mentioned LDAP, let’s briefly explain what its role is. LDAP (Lightweight Directory Access Protocol) is commonly used to offer a central authentication location for saving usernames and passwords. With a plugin, LDAP may validate users in many applications or services. LDAP can be used to authenticate users and passwords with various applications, including workplace e-mail, file servers, and, in our instance, the telephony system.
In short, LDAP handles user login information authentication, allowing users to log in once and access several files on the server.
Value & Benefits
DSM allows users to sync Extensions more quickly by utilizing Extension Templates and selecting general configuration options for Extensions. Users may also choose customized settings for specific Extensions and make adjustments if necessary.
Directory Sync Management Extension template
“Extension Template” specifies the default Extension options that aren’t manageable via LDAP. The Extension template will be utilized entirely when adding a new user. Setting the template will not impact existing Extensions – only new ones.
Directory Sync Management Summary E-mail
The Directory Sync Management Summary E-mail feature provides details about every directory synchronization in the form of an e-mail message.
How Can I Use This Feature?
After every directory synchronization, a summary e-mail will be sent. Users can choose from a couple of options here to set up the configuration suited to their preferences. By default, the E-mail template includes the Date, number of Added/Edited/Deleted Extensions, and number of failed syncs.
The other option offers you to opt for Errors only, which means that the administrator will receive only e-mails in the case of failed synchronization with additional information attached to the e-mail.
Value & Benefits
Summary E-mail is a useful component of the Directory Sync Management feature since it allows you to be informed via e-mail about every Directory synchronization, as well as every failed sync. Opting for Errors only mode will allow administrators to avoid getting their mailbox filled with many e-mails. Instead, they will only get one when an error occurs.
Directory Sync Management Attributes
Setting Attributes is another important section of DSM.
The ‘Attributes’ section allows users to uniquely define the characteristics of the object. Each object has a certain set of attributes that can be changed manually. Attributes are used for mapping the LDAP attributes with the Extensions options found on the system.
Touchless Provisioning
What Is Touchless Provisioning?
Touchless provisioning is a business feature that may be quite useful in large deployments with many devices to set up. Configuring a large number of devices can be tedious, but Touchless Provisioning eliminates the need to deploy and configure each device manually.
Value & Benefits
Touchless provisioning allows users to automatically provision the phone without entering the provisioning settings in the phone’s user interface. This feature can significantly lower the time needed for manually provisioning devices in larger companies.
Currently, supported brands for the Touchless provisioning service are Yealink and Snom, but more manufacturers can be added if needed.
