Communicator Desktop 6.7
- Mention participants in a group chat conversations using @Name.
- Added Call Quality feature.
- Added SMS enable/disable configuration.
- Added Outlook Presence – Calendar integration.
- Shared groups. Meeting Module
- Added Network Quality Statistics View.
- Added a Notification in case of Bad Network Quality.
- Added a Meeting Invite Link to be Sent in the Chat Automatically.
- Outlook Desktop Plugin.
Communicator Desktop 6.6
- Added Yealink headset integration.
- Added voice message support in chat.
- Added an option to transfer the role of chat admin to another participant.
- Added an ‘Info’ option for chat messages.
- Added chat feature flagging support.
- Added an option to choose a custom ringtone.
- Added an option for a quick reply via hover on chat messages.
Contact Center Module
- Agent Panel:
- Added an option that allows CRM to remain visible after finishing the call.
- Implemented the Feedback forms for Queues.
- Supervisor:
- Introduced the Supervisor Overview tab.
Meeting Module
- Hid the ‘Meeting’ button if Meeting is not available due to GDPR compliance.
- Achieved capacity of 100 video participants.
- Introduced grid size optimization for meetings with 60+ active video participants.
- A new version of screen sharing with WebRTC.