Statistical knowledge helps you use the proper methods to collect data, employ the correct analyses, and effectively present the results. Statistics is a crucial process behind how we make decisions based on data and make predictions. Statistics allows you to understand a subject much more deeply.

IVR Staistics includes 4 reports:

IVR Calls
Only calls for the Standard IVR type are included. It shows all calls per IVR, the number of Option calls, and Abandoned calls for each IVR. Users may also see a timeline in a form of a graph showing total, connected, and abandoned calls for all IVRs summarized and a total calls comparison per IVR. By filtering these reports for one IVR will result in the graphs showing total calls per option and a total number of abandoned calls for that IVR only.

IVR Calls per DID
This report shows the number of calls per IVR and the number of calls for each call entry or abandoned call per IVR. It shows data for all IVR types. Data is grouped by DID.

IVR Calls per Original Caller ID
Only calls for the Standard IVR type are included. It shows all calls per Original Caller ID, the number of Option calls, and Abandoned calls for each Original Caller ID. Users may also see a timeline of the total, connected, and abandoned calls for all Original Caller IDs summarized and a total calls comparison per Original Caller ID.

IVR Calls per option
This report shows the number of calls per IVR and the number of calls for each option or abandoned calls per IVR. It shows data for all IVR types.

04/15/2022